About EPIC
This is an official US Government System for authorized use only. This system may be monitored to protect against unauthorized use. Attempts to circumvent security, use the system for unauthorized purposes, or interfere with the system, its data, or operation is prohibited. Unauthorized acts may result in criminal prosecution under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996. Use of this system constitutes consent to monitoring.
Please note that starting Sunday, August 18 and going through Sunday, August 25, HUD will be testing hosting EPIC (as well as other HUD systems) in a different environment. This test should not impact users of EPIC, but there is the potential for a disruption in service. If you have an urgent need to submit information in EPIC, it is recommended that you complete any submissions before the test begins (although if all goes as planned, you should be able to submit during the test). The impacted systems will be down for sometime during both Sunday the 18th and Sunday the 25th during the transition between the two environments. If you encounter issues during this testing timeframe, please forward an email to EPICHelp@HUD.GOV.
EPIC Registration Instructions:
New Users
If you are a PHA staff person click here
If you are a PHA staff person and you already have a Secure Systems (aka WASS) ID that you use to access the PIC, EIV or other REAC systems (e.g. NASS) you just need to request access to EPIC,
please click here to send an email to EPICHelp@hud.gov.
In your email, include your Secure System Logon Id ("M" id), your associated Public Housing Authority code and your telephone number.
If you do not have a Secure Systems ID, you first need to get a
Secure Systems login ID and password. You can obtain one by going to the Secure Systems user
registration page: https://hudapps.hud.gov/public/wass/public/pha/phareg_page.jsp.
If you have a Secure Systems ID and are still having problems logging in: see the instructions at the bottom of this page.
If you are a Tribe or TDHE staff person (i.e. your organization receives Indian Housing Block Grant funding) and you already have a Secure Systems (aka "M") ID, you just need to request access to EPIC,
please click here to send an email to ONAP_EPICHelp@hud.gov.
In your email, include your Secure System Logon Id (WASS id), the name of the Tribe or TDHE for whom you are registering and your telephone number. (Many Tribe and TDHE staff obtained a Secure Systems logon ID in order to be able to access eLOCCS.)
If you do not have a Secure Systems ID, you first need to get a
Secure Systems login ID and password. You can obtain one by following the instructions starting on page 13 of the eLOCCS Registration Guide (June 2014): http://portal.hud.gov/hudportal/documents/huddoc?id=eloccs_registration_guide.pdf. Complete steps 3a through 3c. The instructions will take you to the Secure Systems Registration Page. On that page select "Multifamily Housing Entity" and then provide the information required by the form (note that you most likely want to select "User" rather than "Coordinator" as the application type unless you are assuming the role of coordinator of the Secure System rights of other staff in your organization-the processing for being accepted as a "coordinator" is more stringent and time consuming). Once you have a Secure Systems Logon ID and password, follow the instructions above for Tribe and TDHE staff that have a Secure Systems ID (at the beginning of this paragraph).
If you have a Secure Systems ID and are still having problems logging in: see the instructions at the bottom of this page.
If you are a HUD user, that has never been activated inEPIC you must request access to EPIC
(system P279) through the CHAMPS system. (Note: if you have been activated in EPIC
before but cannot log in-see instructions below re: reactivation)
All Users - PROBLEM LOGGING IN WITH SECURE SYSTEMS ID-REACTIVATION:
If you are are already set up as a Secure Systems user and are "kicked back" to the login screen after clicking the login button, either your password needs to be reset or your
account needs to be reactivated. If you have not logged into EPIC in the past year your account in EPIC has been deactivated and you will need to send an email to request reactivation: send an email to either
EPICHelp@hud.gov (PHA or public housing users) or
ONAP_EPICHelp@hud.gov (Tribe/TDHE or ONAP users) and specify that you have not logged in to EPIC in the past year. If you have logged in to EPIC in the past year, but are not able to log in now then it is likely that there is a problem with your Secure Systems account (rather than your EPIC account). In this instance you may want to try to reset your password online using the following link:
self-service utility (or alternatively by going to the following URL: https://hudapps.hud.gov/reac/wass/resetPwd.html).
You may alternatively want to call the HUD National Help Desk at: 1-888-297-8689 -
if you call the HUD National Help Desk, indicate that you are seeking to have your Secure Systems password reset - do not refer to the EPIC system-it will lead to confusion.
If you have an EPIC account but are having other difficulties
logging in, such as 403 "forbidden access" or 500 "internal server errors", send an email to either
EPICHelp@hud.gov (PHA or public housing users) or
ONAP_EPICHelp@hud.gov (Tribe/TDHE or ONAP users) and explain the issue you are encountering.
In your e-mail, include your name, telephone number, your User ID, your organization's name, and the specific type of
error you are receiving. It would also be helpful (but not required) if you could send a screen shot of the problem
screen and then paste the screen shot into the email. (The procedures for taking a screen shot vary depending on the version of Windows a person uses - to get instructions type "screen shot" in an Internet search engine to find instructions).
All EPIC users are required to re-certify every 365 days. EPIC will disable users who have not logged into system in 365 days.
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