Until recently, users were asked to exclusively use Internet Explorer (IE) for EPIC with compatibility mode on. However, due to changes with HUD security protocols, certain functions in EPIC are no longer supported using IE with compatibility settings on. We apologize for the conflicting information regarding use of Web Browsers.
EPIC Registration Instructions:
New Users
If you are a PHA staff person click here
If you are a PHA staff person and you already have a Secure Systems (aka WASS) ID that you use to access the PIC, EIV or other REAC systems (e.g. NASS) you just need to request access to EPIC,
please click here to send an email to EPICHelp@hud.gov.
In your email, include your Secure System Logon Id ("M" id), your associated Public Housing Authority code and your telephone number.
If you do not have a Secure Systems ID, you first need to get a
Secure Systems login ID and password. You can obtain one by going to the Secure Systems user
registration page: https://hudapps.hud.gov/public/wass/public/pha/phareg_page.jsp.
If you have a Secure Systems ID and are still having problems logging in: see the instructions at the bottom of this page.
If you are a Tribe or TDHE staff person (i.e. your organization receives Indian Housing Block Grant funding) and you already have a Secure Systems (aka "M") ID, you just need to request access to EPIC,
please click here to send an email to ONAP_EPICHelp@hud.gov.
In your email, include your Secure System Logon Id (WASS id), the name of the Tribe or TDHE for whom you are registering and your telephone number. (Many Tribe and TDHE staff obtained a Secure Systems logon ID in order to be able to access eLOCCS.)
If you do not have a Secure Systems ID, you first need to get a
Secure Systems login ID and password. You can obtain one by following the instructions starting on page 13 of the eLOCCS Registration Guide (June 2014): http://portal.hud.gov/hudportal/documents/huddoc?id=eloccs_registration_guide.pdf. Complete steps 3a through 3c. The instructions will take you to the Secure Systems Registration Page. On that page select "Multifamily Housing Entity" and then provide the information required by the form (note that you most likely want to select "User" rather than "Coordinator" as the application type unless you are assuming the role of coordinator of the Secure System rights of other staff in your organization-the processing for being accepted as a "coordinator" is more stringent and time consuming). Once you have a Secure Systems Logon ID and password, follow the instructions above for Tribe and TDHE staff that have a Secure Systems ID (at the beginning of this paragraph).
If you have a Secure Systems ID and are still having problems logging in: see the instructions at the bottom of this page.
If you are a HUD user, that has never been activated inEPIC you must request access to EPIC
(system P279) through the CHAMPS system. (Note: if you have been activated in EPIC
before but cannot log in-see instructions below re: reactivation)
All Users - PROBLEM LOGGING IN WITH SECURE SYSTEMS ID-REACTIVATION:
If you are are already set up as a Secure Systems user and are "kicked back" to the login screen after clicking the login button, either your password needs to be reset or your
account needs to be reactivated. If you have not logged into EPIC in the past year your account in EPIC has been deactivated and you will need to send an email to request reactivation: send an email to either
EPICHelp@hud.gov (PHA or public housing users) or
ONAP_EPICHelp@hud.gov (Tribe/TDHE or ONAP users) and specify that you have not logged in to EPIC in the past year. If you have logged in to EPIC in the past year, but are not able to log in now then it is likely that there is a problem with your Secure Systems account (rather than your EPIC account). In this instance you may want to try to reset your password online using the following link:
self-service utility (or alternatively by going to the following URL: https://hudapps.hud.gov/reac/wass/resetPwd.html).
You may alternatively want to call the HUD National Help Desk at: 1-888-297-8689 -
if you call the HUD National Help Desk, indicate that you are seeking to have your Secure Systems password reset - do not refer to the EPIC system-it will lead to confusion.
If you have an EPIC account but are having other difficulties
logging in, such as 403 "forbidden access" or 500 "internal server errors", send an email to either
EPICHelp@hud.gov (PHA or public housing users) or
ONAP_EPICHelp@hud.gov (Tribe/TDHE or ONAP users) and explain the issue you are encountering.
In your e-mail, include your name, telephone number, your User ID, your organization's name, and the specific type of
error you are receiving. It would also be helpful (but not required) if you could send a screen shot of the problem
screen and then paste the screen shot into the email. (The procedures for taking a screen shot vary depending on the version of Windows a person uses - to get instructions type "screen shot" in an Internet search engine to find instructions).
All EPIC users should have their own user name and password.
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